Delivery & Returns
How shipping, tracking and returns work when you order from Platinum Peptides.
Delivery times & public holidays
Orders are dispatched within 72 hours of being confirmed and payment being received. During public holidays, delivery times may change. Please check the announcements on our home page for any dates that may be affected.
Returns
We do not accept returns for change of mind. If an item arrives damaged or faulty, please contact us within 7 days of receipt. All return cases are reviewed individually.
Correct delivery address
Please make sure your delivery address is accurate and complete at checkout, and double-check it before confirming. We cannot be held liable for orders sent to an incorrect or incomplete address.
Changes after dispatch
For security reasons, delivery details cannot be altered once an order has been dispatched.
Tracking
Tracking details are provided once your order has been dispatched, so you can follow your parcel through to delivery.
Discreet packaging
Every order is sent in plain, unbranded packaging. Nothing on the outside names the contents or references Platinum Peptides, so your order stays private from dispatch through to delivery.
Local regulations
The buyer is responsible for ensuring compliance with all local laws and regulations that apply to receiving research compounds in their location.
This page is provided for general guidance. Have your final Delivery and Returns terms reviewed by a qualified adviser before relying on them for live orders.